Frequently Asked Questions
Everything you need to know about SwitchBot UK products and services.
What are the standard shipping times within the UK?
For orders within the UK, standard shipping typically takes 2-4 business days. We also offer an expedited shipping option which delivers within 1-2 business days.
Do I need a Hub to control my SwitchBot devices remotely?
While many SwitchBot devices work via Bluetooth for local control, a SwitchBot Hub (Hub Mini or Hub 2) is required for remote access, voice control integration, and cloud services.
What is your return policy for faulty electronics?
We offer a 30-day money-back guarantee for all purchases. If your device is faulty, it is covered by our 1-year limited warranty, and we will provide a replacement or full refund.
Are SwitchBot products compatible with HomeKit, Alexa, and Google Assistant?
Yes, most SwitchBot products are compatible with Alexa, Google Assistant, Siri Shortcuts, and IFTTT when connected to a SwitchBot Hub. Our Hub 2 also supports Matter for native HomeKit integration.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
Can I install SwitchBot devices myself or do I need a professional?
All SwitchBot products are designed for easy, non-invasive DIY installation. Most devices use 3M adhesive or simple mechanical clips, requiring no electrical wiring or specialized tools.